Cancellation policy

Cancellation Policy

Protein Candy is committed to providing the best possible customer service experience we can! This includes receiving an order as quickly as possible so you can enjoy your Protein Candy as soon as possible! Since we are in a hurry to get your order to you right away, we may not be able to accommodate cancellations once your order has been placed. For your best chance, please email us at support@proteincandy.com as soon as possible with your request and we will do our very best to accommodate.

Accommodations will vary depending on how far along your order is. Unfortunately, these updates may not be reflected on your order, therefore cancellations cannot be confirmed until our team has heard back from the facility.

Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect full payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.